Delivery & Returns

Delivery & Returns

Prices/Currency

All prices shown on this web site are in Australian Dollars, and are subject to change without notice, and inclusive of Australian Goods and Services Tax (GST) applied at the rate of 10% of the price. Orders shipped to an address outside of Australia will have the GST rate automatically removed. All transactions are settled in Australian dollars [$AUD].

If you are ordering from a country other than Australia, and your bank account or credit card is held in a different currency, you can order by credit card through PayPal and your currency will automatically be converted to Australian dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. A currency conversion fee may also be charged to you by your bank. The final charge to your credit card is made in Australian dollars and your bank or credit provider determines the ultimate conversion rate. We are not able to take responsibility for the final amount charged to your bank or credit card provider.

Payment is subject to the approval of the applicable financial institution issuing the credit card to you and we shall not be liable if such financial institution refuses to accept or honour your payment

Prices for the products are correct at the time of entering information. However, we reserve the right to change its prices at any time without prior notice.

Delivery

Cost or shipping are automatically calculated on checkout. 

All shipments are made by either Australia Post Service or other couriers. All risk of the delivery will be passed to the customer once the items have been provided to Australia Post Service or other courier.

Delivery time normally takes 5-10 days to Sydney, 7-12 days to Melbourne and Brisbane, and 10-14 days to all other locations within Australia, but please allow up to 14 days from the date your payment is received. Please note that direct payment or EFT payments take 2-3 business days to process.

Alternate delivery arrangements may be arranged with us. Any additional costs would be charged to the customer.

Free Delivery/Shipping Offer

Free shipping offer is only available to delivery address within Australia.

Overseas Delivery

For deliveries to address outside of Australia, delivery time after payment processing may take up to 2-4 weeks.

Returns policy

We want you to be completely satisfied every time you shop with us. If ever you are unhappy with the items you purchased for any reason please contact us within 7 days upon receipt of the items and we'll do our best to fix the problem. 

You may return any goods that you have changed your mind about, as long as the goods are unopened and the packaging is still in good condition. All returned items must be packed and insured properly to avoid loss or damage during transit. You are responsible for all packaging and postage cost of the items you wish to return.

Postage, bank and other charges you may incur depending on your choice of payment (if applicable) for the transaction will not be refunded. 

Please do not return items without contacting us first.

Refunds

All refunds will be credited back to the same credit card used or, in the case of direct debit to the same account that the payment was made. In the case of money orders or cheques the refund will be sent to the purchaser by way of direct debit/EFT.

Typographical Errors

In the event that any prices for products provided are declared by us as being listed incorrectly as a result of a typographical error or otherwise, we reserve the right to refuse or cancel any orders placed against the declared incorrect price, regardless of whether or not the order and transaction has already taken place. In circumstances where your credit card has already been charged or payment for the incorrect price has been direct debited, we will immediately arrange to credit your credit card or your account against the incorrect amount and process a new order at the correct price.

 

Testimonials

"I can honestly say that the experience was amongst the best I have enjoyed in the many years of engaging contractors at various residencies that we have decorated or renovated. The team all worked very hard on-site with no issues or concerns noted by either myself nor raised by my neighbours. The quality of the workmanship was extremely high and the team were very responsive to any minor adjustment that I asked for as the project unfolded. The planting went very well and I was impressed with the high quality of the plants delivered. My wife and I now enjoy driving into the front driveway and seeing the green grass, the rich garden and experiencing the bubbling of the water and the various lights as the sun goes down."
Kevin Manuel - Seaforth, NSW
"I really appreciated how completely at ease Matt and the team made me feel during my renovation. Having groups of tradesmen at home can sometimes be a bit daunting, but the team were just so friendly and approachable right from the start. They did a fantastic job in converting my vague ideas into reality!"
Yvette Lim - Beaumont Hills
"We are "over the moon" with the finished product and are enjoying it beyond belief. I would have to say you guys are the ultimate professionals in your trade and we just keep telling everyone how great you guys are! "
Brad Phillips - Rouse Hill, NSW
" From the moment we met Matt, Dan and Dave we knew we were in good hands.We chose A Better Life Outside to assist us with designing and completing the landscaping of our back yard. Having decided to install a new swimming pool and outdoor entertaining area, we worked with Matt and Dan to come up with the design. They brought plenty of ideas to the table and, more importantly, really listened to what we wanted.Once the design was finalised, Dave took over the construction management and worked with Ernie, Josh and others to bring it all to life.Looking back, it was a great experience for us. Whether it be slight adjustments we needed to make or general silly questions, nothing was ever too much trouble. The team were always respectful, friendly, professional and left the place clean and tidy each day.If we ever had to do it all again, I wouldn't hesitate using them. "
Steve & Yvette Amies - Glenmore Park, NSW
"I just wanted to send a note expressing my true delight at dealing with both Matt and Dan. The service we received was above and beyond and extremely knowledgable. Both the guys were professional, friendly and very clever. Our experience has been one we will share with whomever will listen. We certainly wish we had engaged life outside prior to commencing any work around our home, we will now know for the future. Great customer service is few and far between in this present day, it was extremely refreshing to have such an enjoyable experience with Matt and Dan. Please pass on our gratitude to the guys."
Nicole Momirovski - West Pennant Hills
"To landscape my backyard & installation of pool & decking. From the time of the first discussion to the completion of the job I found Matt & his team to be professional at all times. They listened to what the girls & I wanted & managed to have the job completed in a very tight time frame in time for Xmas"
Janette Hajinakitas - Greenacre, NSW
"Unfortunately, having owner built our house a few years ago I had very little faith in tradies being reliable, neat and professional.This all changed recently when we hired "A Better Life Outside" to work on our outdoor living area.The project manger from A better life Outside was very transparent, friendly and professional throughout the entire design and quotation process. When the construction started the trades people were polite, neat, fast and likable.I would come home everyday to a literally spotless work site, the entire experience was excellent from start to finish and we now have our dream outdoor living area all within budget, timeframe, headache free.I would have no hesitation in recommending this business.  "
Michael & Cathleen Tran - Yagoona NSW
"I was extremely pleased with every aspect of my renovation, from the conceptual design and initial pricing discussions, through to the speed and quality of workmanship delivered. The balance between aesthetics and practicality was perfect, with the finished result being a yard I can relax or entertain friends in all year round."
John Myler - Ermington, NSW
"Our renovations turned out better than what we had expected. Life Outside gave our family home the changes we wanted but could not come up with ourselves. They delivered a concept idea , made a few changes we wanted and then delivered to plan and budget. Our home is the talk of Beaumont Hills , our friends and family love to come over and enjoy our life outside . The after sales experince has also been great , have come back and made sure we are happy . I would highly recommend them"
John Amiradaki - Beaumont Hills, NSW
"We found the level of service and professionalism of everyone at "A Better Life Outside" to be exemplary - they completed our retaining wall and garden bed in the time frame we expected and were more than happy to tackle a couple of extra tasks for us when asked.The staff also cleaned up after themselves at the end of each day.The design and brain storming process was also a breeze both Matt and Dan were more than willing to listen to and work with our ideas -but were also happy to suggest alernatives and work within our budget.Highly recommended and will use them again for the next stage of our project."
Chris Ladomatos - Kellyville, NSW